Refund policy
Return & Refund Policy
We want you to love your Smoove Iconz purchase. If you're not completely satisfied, we're here to help.
Returns
Returns are accepted within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
To start a return, please contact us at smooveiconzz@gmail.com with your order number and reason for your return. If your return is approved, we'll provide return instructions and the appropriate return shipping address.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at smooveiconzz@gmail.com with your order number and photos of the issue. We'll work quickly to make it right.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or colour, please request a return (if eligible) and place a new order once your return has been approved.
Refunds
Once we've received and inspected your return, we'll notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at smooveiconzz@gmail.com.